Frequently Asked Questions
Everything you need to know about getting fresh fruit delivered to your doorstep.
How do you ensure the fruit stays fresh during transit?
We use temperature-controlled packaging and specialized insulated liners to maintain optimal crispness. All orders are packed on the day of dispatch to ensure you receive farm-fresh quality.
What is your delivery area and timeframe?
We currently deliver nationwide. Local orders are delivered within 24 hours, while national shipping typically takes 1-2 business days via express cold-chain logistics.
What happens if my fruit arrives damaged?
Your satisfaction is our priority. If your produce arrives bruised or damaged, please take a photo and contact our support team within 24 hours for a full refund or a fresh replacement.
Are your products organic or locally sourced?
We prioritize local farmers whenever possible to support the community. We offer a dedicated 'Certified Organic' section, while our conventional produce follows strict non-GMO and pesticide-regulated standards.
Can I customize a recurring fruit box subscription?
Yes! You can choose your favorite fruits, set the frequency (weekly, bi-weekly, or monthly), and skip or cancel your subscription at any time through your account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal for a secure and seamless checkout experience.